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Return and Refund Policy

Last updated: October 13, 2026

PLRVERSE sells digital products only: spreadsheets, templates, design assets, printables, prompt collections, eBooks and 3D model files. Nothing is shipped, so there are no physical returns.

1. Digital products are non-returnable
Because digital files can't be returned once they've been downloaded, we don't offer refunds for change of mind, accidental purchases of the wrong product after download, or not needing the product any more. Please read each product's description, file formats and compatibility notes before you buy, and contact us with any questions first.

2. When you are entitled to a refund
We will give you a full refund if, within 14 days of your purchase:
- your download link doesn't arrive or doesn't work, and we can't fix it within 3 business days of your message;
- the file is damaged, incomplete or won't open in the software listed on the product page, and we can't provide a working replacement;
- the product is materially different from its description (for example, a file count or format listed on the page is missing);
- you were charged twice for the same order.

3. How to request a refund
Email contact@plrverse.com within 14 days of your purchase. Please include:
- your order number;
- the product name;
- a short description of the problem (a screenshot helps).
We reply within 2 business days. In most cases we'll first send a corrected file or a new download link. If we can't resolve the problem, we'll refund you.

4. How refunds are paid
Approved refunds go back to your original payment method, usually within 5–10 business days, depending on your bank or card issuer. There are no return fees or restocking fees.

5. Cancellations
If you haven't downloaded your files yet, you can cancel an order within 24 hours of purchase for a full refund by emailing contact@plrverse.com.

6. Discount codes and promotions
If your order used a discount code, we refund the amount you actually paid.

7. Your legal rights
This policy doesn't affect any rights you have under the consumer laws that apply to you.

Contact
PLRVERSE
Email: contact@plrverse.com
Website: https://plrverse.com